2024 Teachers Service Commission (TSC) Service Delivery Charter

2024 Teachers Service Commission (TSC) Service Delivery Charter

The Teacher Service Commission (TSC) plays a crucial role in supporting and regulating the teaching profession.

Whether you’re an educator seeking information or someone interested in joining the teaching fraternity, understanding the services provided by TSC is paramount.

Below is a breakdown of the essential services offered by TSC, including their obligations, requirements, cost implications, and time frames.

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1. Visit the TSC Office

• Obligation: Make an inquiry
• Cost: Free
• Time Frame: 10 minutes

2. Response to Correspondence

• Obligation: Submit Written Enquiry
• Cost: Free
• Time Frame: Within 14 days

3. Registration of Teachers

• Obligation: Submit a duly filled-out online application.
• Cost: Ksh. 1000
• Time Frame: Within 21 days

ALSO READ: Revised TSC House Allowance Structure for Teachers Across Clusters, 2024

4. Teacher Recruitment

• Obligation: Submit Application against Advertised Posts
• Cost: Free
• Time Frame: Acknowledgement within 14 days; Interview results communicated within 7 days

5. Transfer of Teachers

• Obligation: Submit a duly filled-out application form.
• Cost: Free
• Time Frame: Acknowledgement within 14 days; Decision communicated in 90 days

6. Assignment of Teachers

• Obligation: Varies based on situation
  • Posting after Recruitment: Fill out the Employment Form
  • Posting after Leave: Submit Application 30 days before leave expiry
  • Appointment to Administrative Position: Apply for Advertised Posts
• Cost: Free
• Time Frame: Varies
  • Posting after Recruitment: Posting letter dispatched within 30 days
  • Posting after Leave: Within 7 days
  • Appointment to Administrative Position: Acknowledge within 14 days; Appoint successful candidate within 30 days

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7. Promotions

• Obligation: Submit Application against Advertised Posts
• Cost: Free
• Time Frame: Varies
  • Competitive Promotions: Within 70 days
  • Common Cadre Promotion: Within 30 days (submit 30 days before due date)

8. Discipline Cases

• Obligation: Varies based on situation
  • Determination: Submit a defense statement within 21 days after interdiction
  • Review: Submit Application within 90 days of the communication of decision
• Cost: Varies
  • Review: Ksh. 2000
• Time Frame: Varies
  • Determination: Determine the case within 3 months after registration
  • Review: Within 3 months

9. Payment of Salaries and Uploading of Pay Slips

• Obligation: Perform Assigned Duty
• Cost: Free
• Time Frame: By last day of the month

10. Processing of Benefits on Exit from Service

• Obligation: Varies based on situation
  • Compulsory Retirement: Submit application on prescribed forms and attach specified documents at county or sub-county offices
  • Voluntary Early Retirement
  • Resignation on Marriage Grounds
  • Retirement on Medical Grounds
  • Death Gratuity
• Cost: Varies
• Time Frame: Varies
  • Compulsory Retirement: Within 1 month

ALSO READ: New TSC Disability Guide Allowance for Teachers; 2021-2025 CBA

11. Complaint Handling and Resolution

• Obligation: Submit a written complaint.
• Cost: Free
• Time Frame: Within 7 days

The Teachers Service Commission (TSC) continues to provide an array of essential services that cater to both the professional needs of teachers and the overall enhancement of the education sector.

These services, ranging from benefits processing to complaint resolution, reflect the TSC’s commitment to ensuring a smooth and efficient journey for educators throughout their careers. As the education landscape evolves, the TSC remains steadfast in its efforts

2024 Teachers Service Commission (TSC) Service Delivery Charter