TSC Queries/Complaints Proforma Form Explained
The Teachers Service Commission (TSC) has developed a Queries/Complaints Proforma to facilitate this process.
In this article, we provide an overview of how this proforma works and how individuals can use it to voice their concerns and seek resolutions.
Understanding the Queries/Complaints Proforma:
The Queries/Complaints Proforma serves the purpose of gathering information regarding complaints and concerns concerning the services, staff, or operations of the TSC.
It consists of three parts:
Part I: Brief Analysis of the Complaint
- Individuals must provide a description of their complaint’s nature and details, including any pertinent documents, dates, offices, and staff members who were part of the issue.
- This section serves as a brief overview of the complaint.
Part II: Action Section
- TSC officials are expected to comment on the complaint and outline corrective actions taken to address and resolve the issue. This section is crucial for documenting the steps taken to resolve the complaint.
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Part III: Comments/Action of Corporate Communication Officer
The Corporate Communication Officer provides comments on the complaint and details any further actions or resolutions.
This section guarantees that complaints undergo a transparent and systematic resolution process.
How to Use the Queries/Complaints Proforma:
Complete Part I: If you have a complaint or concern, start by providing a detailed description in Part I. Include any relevant documents, dates, and names of staff members, if applicable.
Submit the Proforma: Submit the completed proforma to the relevant TSC office or department, along with your contact information.
Action Section: TSC officials will review your complaint and document their comments and corrective actions in Part II of the proforma.
Corporate Communication Officer: The Corporate Communication Officer will also provide comments and actions in Part III to ensure the complaint is appropriately addressed.
Case/Complaints Number: The proforma is assigned a unique case or complaints number for official tracking.
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TSC Queries/Complaints Proforma Form (PDF DOWNLOAD)
Conclusion:
The Queries/Complaints Proforma is a valuable tool provided by the Teachers Service Commission in Kenya for addressing concerns and complaints from individuals regarding TSC services and operations.
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By following the outlined process and submitting a completed proforma, individuals can seek resolution and contribute to improving the efficiency and effectiveness of TSC services.
TSC Queries/Complaints Proforma Form Explained
